3kvp Privacy Policy
Your personal information is our top priority. Find out in detail how we collect, store, and keep your data secure.
This Privacy Policy ("Policy") applies to the 3kvp platform and all services associated with it. By creating an account on 3kvp or using the platform, you are agreeing to the terms of this Policy. Please read this Policy carefully, and if you have any questions, contact us at [email protected].
Introduction and Scope of Application
3kvp is committed to providing a safe and trusted online gaming and betting experience for users in Bangladesh. This Privacy Policy applies to:
- All users registered on the 3kvp website and mobile platform.
- Any person visiting the website, even without registering.
- Any person contacting 3kvp (including via email and live chat).
We only collect information that is necessary to operate the platform smoothly, ensure security, and provide you with the best service. We never collect unnecessary information or sell it to third parties.
What Information We Collect
3kvp collects user information in various ways. The types of information collected are described below by category:
2.1 Identity-Related Information
At the time of account registration, we collect the following information:
- Full name
- Date of birth (for age verification — 21+ confirmation)
- Email address
- Mobile number
- Password (stored in encrypted form)
2.2 Financial and Transaction-Related Information
To facilitate deposits and withdrawals on 3kvp, we collect the following information:
- Mobile banking account details (bKash, Nagad, Rocket, or Upay number)
- Transaction history (deposit amounts, dates, and methods)
- Withdrawal details and status
We never collect or store your mobile banking PIN or password.
2.3 Technical Information
When you use 3kvp, certain technical information is collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Date and time of visit (Bangladesh Standard Time, UTC+6)
- Referral URL and page navigation data
- Cookie and session data
2.4 Gaming-Related Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Play history and preferences
- Bet amounts and outcomes
- Bonus and promotion usage details
- Session duration and activity patterns
Purpose of Data Use
3kvp uses collected information only for specific and legitimate purposes. Information is used for the following:
3.1 Account Management and Verification
- Creating accounts and ensuring secure login.
- Verifying identity and confirming age (for users aged 21 and above only).
- Sending account recovery and security-related notifications.
3.2 Service Delivery and Improvement
- Processing deposit and withdrawal transactions.
- Ensuring bonuses and rewards are correctly delivered.
- Personalizing the gaming experience and making recommendations.
- Monitoring and improving platform performance.
3.3 Security and Fraud Prevention
- Detecting and preventing suspicious activity.
- Preventing multiple account creation (multi-accounting).
- Protecting against unauthorized transactions and account hacking.
3.4 Customer Support
- Providing assistance via live chat and email ([email protected]).
- Resolving complaints and issues quickly.
- Sending important service-related notifications.
3.5 Responsible Gaming
- Monitoring gaming behavior to identify risks of excessive gaming.
- Providing self-exclusion or limit-setting features when needed.
- Ensuring access to responsible gaming information and resources.
Data Security Measures
3kvp applies industry-standard security measures to keep your personal information protected. The key components of our security framework are:
SSL Encryption: All data exchanged between the website and your browser is protected by SSL/TLS encryption, which prevents data theft or tampering.
Password Encryption: Your password is never stored directly — it is stored only as a one-way hash, making it impossible to recover.
- Strict authentication controls for server and database access.
- Regular security reviews and vulnerability testing.
- Real-time monitoring for suspicious access and unusual activity.
- Data backup and disaster recovery planning.
- Data security training and confidentiality agreements for staff.
While we strive to ensure the highest level of protection, transmitting data over the internet is never entirely risk-free. We therefore ask that you keep your account password strong and confidential, and never share it with anyone.
Data Sharing and Third Parties
3kvp does not sell your personal information to third parties. However, information may be shared in certain specific situations:
5.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), game operations, and technical support. These partners are provided only the information necessary to perform their designated tasks and may not use this information for any other purpose.
5.2 Legal Requirements
Information may need to be disclosed in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from government authorities. We will always comply with legal obligations, but will endeavor to notify you where applicable.
5.3 Fraud Prevention
A limited amount of information may be shared with industry-standard organizations for the purpose of detecting and preventing fraud.
5.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and inform you of your rights.
Cookies and Tracking Technologies
3kvp uses cookies and similar technologies to improve platform functionality and personalize your experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for basic security functions. Without these, the platform will not work properly.
- Functional Cookies: Used to remember your preferences (such as language or game settings).
- Analytics Cookies: Used to monitor platform usage and improve services.
- Security Cookies: Used to prevent fraud and cyberattacks.
6.2 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Retention Period
3kvp retains your information for as long as necessary to fulfil the specific purpose for which it was collected. The retention policy is as follows:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Closed Accounts: Certain information may be retained even after an account is closed to meet legal and regulatory requirements.
- Transaction Information: Financial records are retained in accordance with applicable legal obligations.
- Technical Logs: Logs collected for security and analytics are retained for a limited period.
Your Rights
As a 3kvp user, you have the following rights over your own information:
8.1 Right to Access Information
You can find out at any time what information we hold about you. To do so, send a request to [email protected].
8.2 Right to Correct Information
If any of your stored information is incorrect, you can request that it be corrected. Information can be updated through account settings or via support.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, information required to fulfil legal obligations may not be possible to delete.
8.4 Right to Object to Processing
You have the right to object to marketing messages or certain types of data processing. If you contact us, we will take the appropriate steps.
8.5 Right to Data Portability
You may request to receive your personal information in a readable format.
To exercise any of the above rights, email [email protected]. We provide assistance in Bengali and English via 24/7 live chat and email.
Protection of Minors
3kvp is for users aged 21 and above only. We do not intentionally collect any information from minors. Age is verified at the time of registration, and if a user is suspected of being a minor, the account is immediately suspended.
If we have evidence that a minor's information has been accidentally collected, we will immediately delete that information and close the associated account.
Policy Changes and Notifications
3kvp may update this Privacy Policy from time to time. In the event of changes:
- The "Last Updated" date at the top of this page will be changed.
- A notification will be sent to your registered email for any significant changes.
- A notification will be displayed on the platform.
If you continue using the platform after the changes, you will be considered to have agreed to the new policy. If you have any objections, please contact us at [email protected] before the changes take effect.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. 3kvp provides support 24 hours a day, 7 days a week:
Live Chat: Get instant support directly through live chat on the platform.
Email: [email protected] — Support is available in both Bengali and English.
Your privacy is genuinely important to us. 3kvp promises that every concern you raise will be given proper attention and we will always strive to resolve any issues.
Thank you for reading this policy. Keeping all your information safe and confidential at 3kvp is our core commitment.